How long does this program last?

As long as you continue to make your monthly payment and meet the eligibility guidelines, you can remain on the program. After one year, we will re-evaluate your budget and credit amounts based on updated usage, current balance and income information. If you have not received Energy Assistance for the current heating season, you may be removed from the program at that time.

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1. How does this program work?
2. What if my discount is not showing on my Xcel bill?
3. Why does my Xcel Energy bill have a different amount due?
4. What if I have a credit balance on my bill?
5. What happens if I miss making my budget payment?
6. How long does this program last?
7. What if I pay a different utility for my gas or electric bill?
8. Who can I contact for more information?