How does this program work?

Based on your income, you will pay a set amount for your Xcel Energy bill each month. When you make your payment, Xcel Energy will put a credit on your account to help keep you current on your bill. If you have a past due balance, you will also receive help to get caught up on your bill.

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1. How does this program work?
2. What if my discount is not showing on my Xcel bill?
3. Why does my Xcel Energy bill have a different amount due?
4. What if I have a credit balance on my bill?
5. What happens if I miss making my budget payment?
6. How long does this program last?
7. What if I pay a different utility for my gas or electric bill?
8. Who can I contact for more information?